Returns & Refunds Policy
At Amanda Primrose, we take great care in making and preparing our handmade wool products. We hope you will be delighted with your purchase, but if something isn't quite right, we're here to help.
Your right to cancel
If you purchase from our website, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To cancel, please email Contact@AmandaPrimrose.com within 14 days of delivery, stating your name and order number and that you wish to cancel.
You then have a further 14 days from notifying us to return your goods.
Returning an item
Please contact us before returning an item so we can provide the return address and instructions.
Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of return postage.
Please package returned goods carefully. We recommend obtaining proof of postage.
You may inspect goods as you would in a shop. However, we may make a reasonable deduction from your refund if handling beyond what is necessary to inspect them has reduced their value.
Refunds
We will refund eligible returns to your original payment method within 14 days of receiving the returned goods, or receiving evidence that you have sent them back, whichever is earlier.
If you cancel your entire order, we will also refund the original standard delivery charge. Any additional cost for premium or express delivery is not refundable.
Personalised and custom-made items
Products made specifically to your individual specifications or personalised for you are generally exempt from the 14-day change-of-mind cancellation right.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Our standard handmade products are not automatically excluded from cancellation rights simply because they are handmade.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or incorrect, please contact us at Contact@AmandaPrimrose.com with your order details and, if possible, photographs.
We will arrange an appropriate remedy in accordance with your statutory consumer rights, including covering reasonable return postage where applicable.
If your parcel is lost in transit, please contact us so we can investigate and arrange an appropriate resolution.
Contact details
Amanda Primrose
Linda Best, Sole Trader
Email: Contact@AmandaPrimrose.com
Return address: Provided when you contact us to arrange a return.
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.