Terms & Conditions
Last updated: 12 October 2026
Welcome to Amanda Primrose. These Terms & Conditions apply to purchases made through our website, AmandaPrimrose.com.
Please read them before placing an order.
About us
Amanda Primrose is a small business operated by Linda Best, a sole trader based in Devon, United Kingdom.
Website: AmandaPrimrose.com
Email: Contact@AmandaPrimrose.com
Our full business address is available on our Contact page.
Our products
We sell handmade wool products, including wool dryer balls, felted gifts, decorations and craft kits.
Many of our products are individually handmade using natural wool. Slight variations in colour, shape, size and texture may occur, making each item unique.
These natural variations do not affect your statutory rights. Products will be as described on our website.
Prices and payment
All prices are displayed in pounds sterling (GBP).
The total price, including any applicable taxes and delivery charges, will be shown before you complete your purchase.
We accept payments through Wix Payments and PayPal, subject to the payment methods displayed at checkout.
Payment is required when placing an order.
Placing an order
Customers can select products, add them to their basket, review their order and complete payment through our secure checkout.
You will receive an order confirmation by email.
If an item becomes unavailable after you place an order, we will contact you to arrange a suitable alternative or refund.
We reserve the right to decline an order where there is a genuine stock issue, pricing error or other legitimate reason. Any payment taken for an order we cannot fulfil will be refunded.
Delivery
We currently deliver to addresses within the United Kingdom only.
Delivery charges are calculated and displayed at checkout. Free delivery may be available on selected orders or promotions.
Estimated delivery times will be provided on our website or during checkout.
As many of our products are handmade, preparation times may vary. We will let you know if there is an unexpected delay.
Unless a different delivery period has been agreed with you, we will deliver your order within 30 days.
If your order is lost or damaged during delivery, please contact us so we can resolve the problem.
Responsibility for the goods passes to you when you, or someone you have nominated, physically receives them, except where you independently arrange a carrier not offered by us.
Cancellations and returns
For most online purchases, you have the legal right to cancel within 14 days of receiving your order, without giving a reason.
You must notify us within that period and then return the goods within a further 14 days.
Certain personalised or custom-made products supplied to your individual specifications may be exempt from the change-of-mind cancellation right.
Full information about cancellations, refunds and return postage is provided in our Returns & Refunds Policy.
Nothing in these terms affects your statutory consumer rights.
Faulty or damaged goods
We take care to ensure that our products are made and packaged to a high standard.
If a product is faulty, damaged or not as described, please contact us at Contact@AmandaPrimrose.com.
Under the Consumer Rights Act 2015, you have legal rights concerning faulty or misdescribed goods, including a short-term right to reject qualifying faulty goods within 30 days and rights to further remedies where applicable.
We will provide an appropriate remedy in accordance with the law.
Using our products
Please follow any product instructions, care guidance and safety warnings supplied with your purchase.
Wool dryer balls should be used in accordance with their instructions.
Craft kits and felted decorations should be used according to their product descriptions and any applicable safety guidance.
Website information
We make reasonable efforts to ensure that product descriptions, prices and photographs are accurate.
Colours may appear slightly different depending on your screen settings.
We may update product information, prices and website content from time to time. Changes will not alter orders already accepted, except where agreed with you or permitted by law.
Customer accounts
Customers may create an account on our website to view orders and manage their information.
You are responsible for keeping your login details secure.
Please contact us if you believe someone has accessed your account without permission.
Further information about how we handle your personal data is available in our Privacy Policy.
Intellectual property
Unless otherwise stated, the original designs, product photographs, written content and branding displayed on AmandaPrimrose.com belong to Amanda Primrose or are used with permission.
They must not be copied or used commercially without appropriate permission, except where permitted by law.
Liability
We are responsible for losses that are a foreseeable result of our failure to comply with these Terms & Conditions or our legal duties.
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy.
Our website also uses cookies and similar technologies, as explained in our Privacy Policy and cookie settings.
Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer living in another part of the United Kingdom, you retain any mandatory legal protections and rights to bring proceedings in the courts applicable to your place of residence.
Contact
If you have any questions about an order or these Terms & Conditions, please contact:
Amanda Primrose
Linda Best, Sole Trader
Email: Contact@AmandaPrimrose.com
Website: AmandaPrimrose.com
Our postal business address is available on our Contact page.